Digital Health and Serious Mental Illness

Any mental health practice can use digital health and digital literacy to enhance care for serious mental illness.

There are steps you can take right now

Let us show you how. Where do you want to start?

Put Digital Health Ideas Into Action

Use this simple tool to identify digital health solutions that can help support recovery goals for people who have serious mental illness (SMI). Get practical solutions that help foster independence, promote self-care, reduce stress, and more.

Digital Health and Digital Literacy — Keys to Better Mental Health Outcomes

It is a person's ability to find, evaluate, navigate, understand, and use technology.

Why is digital health a powerful concept for mental health clinicians to embrace?

Because there are digital ways to directly connect with and support the mental health of every person.

96%

of U.S. adults own
a mobile phone

43%

of Americans have used digital devices or the internet to communicate with a doctor or doctor's office

*In the last 12 months

Do you know what digital literacy means?

Here are a few examples of digital literacy at work in mental health settings. Can an individual who receives care:

  • Follow instructions on how to register for an online patient portal
  • Send a clinician a new message without difficulty
  • Download and register for a mental health self-care ap
  • Find and understand the privacy policy of an app
  • Connect to a telehealth appointment without difficulty
  • Activate, use, and share data from a wearable device, like a smart watch
37%

of Americans agree that it look a lot of effort to get what they needed from their most recent search for information about health or medical topics

80%

of Americans would be willing to share health data from wearables devices with their health care providers

Telehealth helps overcome barriers

Digital literacy skills can help address health disparities. When people who have SMI have better digital skills, you can use more digital health solutions to support their care and recovery.

Think about telehealth, for example. Mental health clinicians can use telehealth to deliver care and help individuals overcome barriers such as...

  • Hearing, Physical, and Visual Impairments
  • Isolation
  • Stigma
  • Geographic Distance
  • Employment Status
15.6%

of people who have SMI live in rural areas

43%

43% of people who have SMI are unemployed or out of the workforce

How can you use digital literacy to improve a person's mental health if they have SMI?

It's simple. If someone has better digital literacy skills, you can use digital health tools to engage them in their own care.

Here are a few examples on how digital literacy skills lead to better engagement.

  • Recovery support:

    People can access online resources, self-care apps, digital communities, and more

  • Treatment adherence:

    Individuals use medication reminders, virtual appointments, and other technology that supports their care plan

  • Privacy and security:

    People know how to keep their personal information safe

37.5%

of those people say they used a health app in the last year

50%

of Americans say they have a mobile health app on their device

Myths and Facts About Digital Health

Busting some myths about digital health.

Myth

People who have SMI do not have devices to access digital health solutions

Fact

86% of people who have SMI use a mobile phone

Debunk More Myths
Myth

People who receive care via telehealth think that it is not effective or prefer in-person care

Fact

Individuals often report comparable satisfaction between telehealth and in-person care

See More On Telehealth

Who Owns Digital Literacy?

Digital literacy skills are important for clinicians, practice support staff, and individuals who receive care. This helps align digital tools, data, processes, and systems to optimize care and support. So who can teach all those groups all the skills they need?

Answer: The Digital Health Navigator (DHN)

What is a Digital Health Navigator?

A team member who is able to facilitate and implement technology into care.

DHN

Experienced or early-career clinician

Who Fills the Role of Digital Health Navigator?

Medical assistant

Nurse case manager

Office staff member

Peer specialist

New, entry-level hire

How Does a Digital Health Navigator Support Clinical Practice?

Interpret and summarize data from apps and wearables

Train and educate patients on digital literacy skills

Maintain processes for data privacy and security

Troubleshoot technology

View and assess data from a population perspective

Review quality of digital data

How Does Your Practice Benefit in Terms of Cost and Time Saved?

Free up clinicians from troubleshooting problems at the start of telehealth and video appointments

Have patients miss fewer telehealth and video appointments due to technology issues

Make investments in technology with ease of use, scalability, and interconnectivity as clear priorities

Integrate app and wearable data to support clinical decisions

Provide more ways for people to engage in their own recovery goals via technology

Did You Know?

There is published evidence on how Digital Health Navigators can help promote clinical care and integrate technology into practice.

Read more about the DHN Role

How Does Someone Become a Digital Health Navigator?

There is an easy-to-use online curriculum from SMI Adviser that teaches all the basic tools and skills needed in the Digital Health Navigator role.

Learn About the Digital Health Navigator Training

Digital Health Navigator Training

Support Digital Literacy to Advance Clinical Care, Health Equity, and Recovery

This training helps your practice embrace technology as a tool to support mental health recovery. Anyone can complete the online training whenever their schedule allows.

  • Self-paced
  • Easy to use
  • Six modules
  • Skills quizzes
See the Curriculum
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